Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By crump, l on 10/31/2018 at 2:58 PM.

After a drive by a few days prior, I decided to stop in to the dealership late on a Saturday. Jesse greeted me at the door and was very informative about the MDX I was interested in seeing. I had never owned an Acura vehicle and was a bit skeptical until he started describing all the features the car had. Jesse was knowledgeable about the vehicle, not pushy, and gave me the keys for a test drive. When I made the decision to purchase, Jesse had things underway and ready upon my arrival. He and Aaron made the deal easy to complete. Overall, an Awesome Experience! Fyi … the dealership is the most modern I have experienced in town with it's amenities and relaxing atmosphere. Now I'm not dreading the service department as I have a good place to hang out if I decide to wait on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Satisfied Customer

By chhary on 10/11/2018 at 6:04 PM. Helped by Aaron.

I purchased an excellent used suv from them in 2016 and was more than happy to return to them for a second vehicle purchase 22 months later. All processes were clearly defined ahead each procedure and a most friendly sales member as their ambassador.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By Happygirl on 10/7/2018 at 2:21 AM.

After browsing online & contacting several dealers ,we were so happy we drove to Springfield -2 hours away! Chelsea Blaylock contacted me right away ,made sure the car we were looking at was available,and set up an appointment for us with Jesse Tunucci! Jesse was fantastic at answering our questions & showed us other models as well ! He is a straight shooter which we like and we feel like we got a fair & easy deal. Aaron Meier gets a shout out too in the paperwork department! The whole process took about 2 hours -TEST DRIVE to driving our new car off the lot !!Add to that Aaron’s great restaurant reccommendation & it was just a perfect day !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fandamntastic service with a fandamntastic smile!

By Mandee on 5/26/2018 at 4:36 PM.

Dustin is fandamntastic! Greets customers (even those that don't make appointments) with a smile and friendly attitude! Always knowledge, and helpful even to those pesky, annoying customers that never listen! I Love acura of Springfield wont take my car anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Kiere Drake on 3/29/2018 at 5:36 AM.

I recommend CarUp to anyone who’s purchasing a car. Darin is an awesome salesmen. He helped me get the car I wanted. No hassle. There wasn’t a no. Purchased my first car from car up and I will definitely be back for my next one. Customer service is great also. They kept me comfortable the time I was there. Brad got me in and out. Go CarUp!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Darin is great

By Brittanymahan13 on 2/7/2018 at 10:40 PM.

Darin is fantastic. He is so friendly and professional. The service was wonderful. We will definaly be using Darin again. We are so happy with our car and the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Experience

By rragan on 2/7/2018 at 4:41 PM.

Darin, was attentive and professional through the car buying experience. The transaction was quick. I had my family with me, he ensured they were comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience buying a car!

By Candace on 1/24/2018 at 8:42 PM.

Darin DeSilva at CarUp is amazing! I have taken my cars to Acura of Springfield for several years now. I was treated like a valued customer after losing my Acura MDX in a wreck. He was knowledgeable, considerate, kind, and willing to do anything to make sure I was happy with my purchase! He went above and beyond to find the right car for me! The best part, I was able to drive away a happy customer with a beautiful new car!! I highly recommend CarUp and ask for Darin—he will get you what you want and treat you like you’re his most important customer! The prices are reasonable for their used cars, and they make sure the vehicles are in top condition before selling them on the used car lot!! I’m more than pleased with my new Honda Pilot! What a blessing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By KCCc797 on 12/30/2017 at 3:35 PM.

We just purchased a car from Car Up and we couldn’t be happier with both the vehicle and especially the truly outstanding customer service. Darin DeSilva took very good care of us throughout the shopping and buying process. He never pressured us but answered every question we had about all different makes and models and he went out of his way to make sure the car we eventually purchased from Car Up was exactly the way we wanted it in every detail. My wife and I both feel that it was the most pleasant car-buying experience we’ve ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By Steven.call on 12/19/2017 at 12:53 AM.

Darin was incredible to work with. This is my first new car, and he made the entire process easy. I felt like I had known him for years because of how personable he is. I was able to express what price range, style, model and he knew exactly what to show me. I felt very comfortable; he made me feel like he had all the time in the world to help me get the perfect car. I never felt rushed which is something I appreciate so much. I will definitely be recommending Darin to anyone i know. This place is awesome and I couldn't be happier with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure, Highly Recommend!

By thealessandrobautista on 11/20/2017 at 11:05 PM.

Note: First-time car buyer. Darin is absolutely great! He treated me like a good friend and neighbor (unlike other dealerships). No pressure on sales and really listened to what I wanted and needed for a car. He also got me a really good deal. Also, the dealership has a chill spot for free Starbucks coffee and sandwich which made the process even sweeter. If you're brand new to buying a car, then you're in for a treat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Dealership!!!

By Kinch on 9/21/2017 at 1:18 AM.

Purchased our last 5 vehicles from this location and Wade always takes great care of us! We actually enjoy having our vehicles serviced there as the whole staff makes us feel welcome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!!

By Missann33 on 9/21/2017 at 1:19 AM.

I have bought my last 3 vehicles from here!!!!! Everyone is wonderful to work with!!! Always great customer service! I will only use this dealership!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealer/service EVER

By wdeasley on 9/19/2017 at 8:58 PM.

One of the worst experiences ever. Had my car towed there because we bought a warranty through them. The clutch slave cylinder went out which is what I had told them but they didn't believe me, so they call and tell me they are going to follow the service bulletin that says to flush clutch fluid and replace with "GTR R35 Brake fluid" so I say okay and come back the next day and pay them $145 for it. Get in my car and the problem is not fixed so the car goes back in their shop and they say they are going to try and bleed the clutch again, well the bleeder brakes. I come back once again the next day for them to tell me that I will have to send it to Nissan (where I should have taken it in the first place). So they roll the car out and scrape the whole bottom of my car because they have the worst shop that nobody could have. I look at my car and their is fluid splattered ALL over the ENTIRE car. So I make them clean it off. Finally gets to Nissan, a actual good shop. And I have them compare the fluid that comes out to the bulletin GTR R35 brake fluid and it is completely different. We go ahead and make a claim through the warranty company Acura sold us but it gets denied. Come to find out the took all the pages out that showed what the warranty ACTUALLY covered and gave us a pamphlet with way more coverage on it. They also lie to me and say that Infiniti told them not to use the GTR brake fluid which I called Infiniti myself and asked them and they said yes to use (I already knew this -_-). Acura isn't willing to help me out much at all and the service manager might actually wanna work on some cars before he runs his mouth acting like he knows everything, even have a talk with the general manager which did not help at all and who also lied to me. So thanks for screwing me over Acura hope you enjoy this review. If you want a reputable shop definitely go to Youngblood Nissan where they actually treat you right!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A good experience

By Gus on 9/13/2017 at 4:37 PM. Helped by Dustin.

They were helpful in answer our questions . We were also looking at possibly trading for a new car. They gave us the information we requested.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service, great people to work with

By self99 on 8/26/2017 at 2:00 AM.

Professional, and personal service working hand in hand. All questions are answered in a straight forward no run around courteous way. Drop off my MDX use courtesy car so no downtime for are day in Springfield. Outstanding dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extreme courtesy and professionalism

By Garyhop1 on 8/17/2017 at 3:57 PM.

Everything was set up for my arrival. They logged me in, took my keys, and sent me to the customer waiting area. There, I had my choice of breakfast snacks and drinks to bide my time, as well as TV for my viewing. It wasn't long before my vehicle was done, ready for the road, and freshly washed. Their team made sure I was very happy with their service. These folks are great!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Excellent Service

By Mesalady on 8/8/2017 at 6:15 PM.

I can depend on the service team to keep my vehicle running great. They are patient with my questions and professional in their service. How nice that I may also leave the shop with a clean car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Oil change, tire rotation

By D on 8/4/2017 at 3:47 PM.

Great , no complaints. Staff very friendly and helpful. Always feel like my car is getting best care at Acura. This is our second MDX and it is very reliable and great on road trips

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent

By Ktune on 7/27/2017 at 4:14 PM.

It's always a great experience every time I bring my vehicles in. They get me in and out in a timely manner and keep me informed through the whole process. I wouldn't go anywhere else.

I would recommend this dealer.