Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Short & Sweet

By Hbaker on 9/14/2019 at 3:45 PM. Helped by Joshua.

Joshua had the team ready for us when we arrived. Worked authentically with us on pricing and trade-in value. We have always appreciated Cody and the service team - but not today. Driving away with a new Q7!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My third Q7

By HJBaker on 9/14/2019 at 3:44 PM. Helped by Josh Ford, Cody Mullins.

Josh was great to work with as we bought another Q7 he was knowledgeable, friendly and the process was quick. Cody in service is always a big help too.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New A5

By Gastropub1 on 9/7/2019 at 8:48 PM. Helped by Josh Ford, Cody Mullins, Mike O’Hare.

This is our 7th Audi Cody has looked after my service needs for the last 6 years and taken great care of me. This is the 2nd Audi that we have leased from Josh Ford and we have been very impressed with his knowledge and demeanor. He is a pleasure to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh was great!!!

By JMDickerson on 9/6/2019 at 2:30 AM. Helped by Josh.

We came into the dealership to try out the TTS. Josh was very excited to see us. He went through all of the features and was so enthusiastic about the thought of us buying it. After we left home he kept in contact with us with pictures of “our baby” to show it is waiting for us. When we decided to buy he was great getting us in and out with no hassle at all. By far the best experience I’ve had buying a car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Audi TTS

By mands414 on 9/5/2019 at 10:41 PM. Helped by Josh.

I bought my first new car ever today at Audi Springfield and Josh was amazing! He kept in touch with me throughout the whole process and made everything less stressful. Thanks Josh!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Audi Owner!

By Janet on 9/5/2019 at 7:09 PM. Helped by Cody Ford.

Josh was extremely helpful as was the rest of the team! Would recommend the Audi store. A very pleasant experience. This is our first Audi very excited we rented one in California in the spring and fell in love with the car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By X3MAMA on 6/20/2019 at 12:56 AM. Helped by Josh, Cody.

I’ve bought enough cars to lose count. We’re on our 5th or 6th Audi now and the guys in Springfield always bend over backwards to make our experience as smooth and just as easy as possible. Josh has been great helping us with our last 3 cars. Cody the service manager is always very helpful and gives us a loaner when we come for service. I couldn’t ask for much more. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4th Car, Consistent Customer Service

By Goalie23 on 6/20/2019 at 12:16 AM. Helped by Joshua Ford, Cody Mullins.

We are on our 4th car in two years from this dealership. Josh at Audi has been my salesman helping with all 4 of these purchases. He always smiles when he sees me because he knows what’s about to happen. Credit to this dealership for having a great team both sales and in service and making it easy for us to do our business locally.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT Customer Service

By Audra on 6/19/2019 at 1:52 PM. Helped by Josh Ford.

I recently leased a Q8 from Audi. Josh was the first person I met and was great to work with from the very beginning. He was friendly, professional, and knew exactly what he was talking about. There was absolutely no stress during the process, he really made everything fun. 10/10 would recommend and would work with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sam McCahon is the best

By Dbrower on 5/27/2019 at 8:35 PM. Helped by Samuel McCahon.

Sam was very informative with my search. I would recomend him to everyone! He made me feel very comfortable with searching for a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent sales process and customer service from Joshua!!

By Tricia on 5/15/2019 at 1:55 PM. Helped by Austin Massey.

I had the best experience ever buying a new vehicle from Audi Springfield - Joshua Ford! He was extremely patient and attentive on a busy Saturday when he had two or three sales going through at the same time. He was very knowledgeable about the Q8 and able to give all of the features without trying to "oversell" the car. The entire process was seamless, we got a fair trade-in on my previous vehicle, and drove away in a few hours. Joshua was so pleasant and professional to work with! We set up a follow up meeting and he spent almost two hours with me as I wasn't very experienced with this level of automation and technology. He was patient and easy-going and didn't talk down to me as an "older" customer. I absolutely LOVE my new Q8 and you couldn't have a better buying experience than with Joshua. Highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Audi!!!

By Audipaul on 4/4/2019 at 5:44 PM. Helped by Joshua in Sales and Cody in service.

Audi at Springfield and Joshua is absolutely brilliant takes all the time with no pressure and Cody in service is wonderful he has taken care of our Q5 from day one It’s a dealership Audi should be proud of

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great overall experience

By Jgray33 on 3/29/2019 at 9:13 PM. Helped by Joshua Ford.

Working with Josh has been a great overall experience. He was very helpful in explaining all of the features / differences in the models I looked at, and helped explain the benefits of each. He was patient with my decision making and helped make the process a smooth one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

5 star experience

By Hyperdrive0000 on 3/23/2019 at 7:10 PM. Helped by Josh Ford.

Josh is a great rep to work with. Quick and easy Test drive was fun and looking forward to another year with Audi. Kudos team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase

By CA6 on 3/22/2019 at 10:53 PM. Helped by Josh Ford.

This is my second purchase at Audi Springfield and working with Josh. He is great with excellent customer service and always works the extra mile to get great deals. He is very professional and knowledgeable. Look forward to continue working with him in the future. S5–RS5

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase experience

By Lana on 3/21/2019 at 11:48 PM. Helped by None.

Josh Ford was a pleasure to work with. He exceeded my expectations in locating a vehicle to suit my preferences, and provided a no hassle buying experience. He explained the vehicle’s features thoroughly and ensured I was comfortable with the vehicle before taking off. I am a first time Audi owner and will most definitely contact Josh when I’m in the market to trade in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and efficient purchase experience

By Gisele on 3/19/2019 at 11:04 PM. Helped by Josh, Carey.

Joshua Ford was great. Everything you hoped for in a car buying experience. Carey Wooldridge did the fastest financing job we've ever had. Fantastic experience and no-nonsence

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Audi A7 purchase

By Ahmed ALi on 3/7/2019 at 9:40 PM. Helped by Josh Ford, Spiro,.

I am not a big fan of online purchasing and a supporter of local shopping however this was an exception. I am from Little Rock and I was let down on a purchase of a car that was sold despite my offer on it being accepted the night before which is not the major issue, The issue that I was not happy with that I wasn't told till I arrived after I cancelled my work that day and it felt like they were doing me a favor buying the 80+ thousands dollar car. I then looked online and came across this dealership by chance. I did not take them seriously initially because they made it look too simple although I was getting out of a lease early and I was swapping my E300 Mercedes for the 2019 A7 I dreamed of having for few months. I was surprised that within few days, They literally took care of everything and one of them ( Spiro ) Delivered the car to my place of work although they did not have it initially. I found out they took over it while it was on its way from Germany ) and the process went so smooth. Josh Ford and Carey did all the work in the background and he was available at odd hours and went above and beyond. I think Audi USA should take a note of how 2 dealers can perform with such contrast. I don't write reviews often but this one is worth it. Thank you Josh and Spiro and Carey for this great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer!

By Jen Q7 on 2/28/2019 at 11:09 PM. Helped by Josh.

What an awesome experience!! Josh was super friendly, and knowledgeable! No run around, very patient with explaining my new Q7, and met all of our needs!! I will be back for sure!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, Better, BEST!

By Audi Lover on 2/10/2019 at 7:59 PM. Helped by Sam McCahon, Austin Massey, Spiro, Terry Lusk.

We're on our 7th AUDI and we have always had good experiences with all the dealerships we have dealt with. My opinion is that not only are AUDI's a top of the line vehicle, but the dealerships in general meet that same standard. Having said that, AUDI SPRINGFIELD not only met that expectation, but exceeded it. Before we even walked through the door we were greeted by a very courteous individual who made sure we were connected with the salesman we had our appointment with. From the time we entered the door until we drove away in our new Q7, we felt we were the most important people there. The person who made that all happen was Sam McCahon. Sam, in my opinion,has been by far the the most caring, sincere and honest individual we have ever dealt with in all our car transactions. Besides all these honorable traits, his knowledge level of the product is exemplary. If you want to be treated fairly whether you're buying or leasing a vehicle, I would definitely recommend, no insist, that you contact Sam McCahon to be your representative in this process. I feel qualified in that statement as I myself have been dealing with the public in the capacity of a financial adviser for over 30 years. When it's all said and done, Sam is not only the most professional individual I've dealt with, but he is the kind of guy you would like to have as a friend.

I would recommend this dealer.