Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Roberts always provides quality, (and nice), service

By Leslie on 4/9/2019 at 3:39 AM. Helped by Mechanics, Mitch, Russell, Jody.

I have sometimes run late to my car service appointments, yet the service staff is ALWAYS nice about it. I appreciate the mechanics as well, for I have never had an issue with their service. Jody is always nice to talk to, as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personal, Pleasant Experience

By barbarap424 on 1/9/2017 at 8:15 PM. Helped by Mary Roberts Preston, Betty Mock.

I was in a situation that I needed to purchase 3 cars at the same time. I sent a list of what I was looking for to Mary and within a short amount of time she had several options for us to test drive. She was very patient with us as we drove cars, asked questions, asked her to pull another car off the lot and then went through the process of adding features to one of the vehicles that we did purchase. She was very patient and friendly. She spent quality time with us to ensure that we were getting the vehicles that we really wanted. I would recommend Bill Roberts Chevrolet to anyone looking to purchase a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

What a pleasant experience!

By rascuzi on 6/15/2014 at 7:26 PM. Helped by Brent C. & Mark R..

I live in Southeast MN about 540 miles from the dealership. I saw a vehicle they had that I was interested in. It was one in less than 10 in the whole country at my pricepoint. I contacted them and from the first phone call I was impressed. Although the car was used Brent answered all my questions, and followed up with answers if he didn't know the answer of hand. Mark who handled the paperwork was so easy to work with that my banker--who spoke to him by phone--commented on it. Every one I talked to or came in contact with at the delarship--including the owner--was courteous and made me feel like I was a wanted there. They have a family feel to them which I like. I was also impressed with the cleanliness of their facility and the speed of the paperwork. It took about half an hour including test driving the vehicle and they didn't try to tack on any fees or coerce me to get anything I was not interested in I visit a lot of dealerships; I test drive a lot of vehicles for fun and research. This is definitely one of the best I have dealt with primarily because everyone I had contact with was nice. That definately stood out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchase Experience

By clydehawk on 5/8/2014 at 12:30 PM. Helped by Reggie Taylor, Mark Roberts, and Betty Mock.

I started working with Reggie and Mark on the purchase of a Buick Enclave on Saturday, going so far as to submit credit applications. My wife and I decided that the Enclave was too big for our needs so I called on Monday and asked them to find a Chevrolet Equinox LTZ. Before the day was over, Reggie had called back and told me about the vehicle he had located. He had the vehicle at the dealership the next day and we went to purchase it on Tuesday. Reggie and Betty helped to finish the purchase. At no time did they react negatively to the change I had requested. They provided friendly, courteous service at a good price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience!

By ShelleyHarrell on 5/2/2014 at 5:53 PM. Helped by Reggie Taylor.

If only every dealership was like this, those many many people who cringe at the thought of going to a car dealership would cringe no more. This was by far the best car purchasing experience I have EVER had. I traveled two and half hours to look at a car I had found on Auto Trader and you just never know what you're going to be walking into. Needless to say, I was ecstatic at the first rate staff, fair pricing and honesty of this dealership and it's members. A down to earth group of people. Would DEFINITELY go back and I haven't wasted any time recommending them. Love my H3!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience!

By MrsMurphy on 4/17/2014 at 10:21 AM. Helped by Reggie Taylor.

Reggie is so easy to work with. We never feel like we are being 'taken' when we deal with him. Everyone at this dealership is so friendly and honest - we always come back to Bill Roberts Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I recently decided to replace her aging...

By davestrader on 10/19/2013 at 8:59 PM. Helped by Reggie Taylor, Betty Mock.

My wife and I recently decided to replace her aging Aurora with her 1st "New" car. We shopped several different dealerships in both St Louis and Springfield MO before visiting our local Chevy/Buick dealer (Bill Roberts). Our salesman, Reggie Taylor, was very patient as we sampled (drove) 7 different new and used vehicles of varying styles and sizes. Mr Taylor was very helpful in identifying and explaining the virtues of each model. In the end we were able to make what we felt was an informed decision. Our choice was the Buick Verano and after a brief discussion we settled on what we felt was a very fair price. We decided to sleep on our decision and Mr Taylor never pressured or hurried us in any way. He, of course, offered for us to keep the car overnight which we declined. The next morning my wife contacted Mr Taylor and was invited back to the dealership to discuss financing with Betty Mock and she was offered very favorable terms. There were no "surprise" fees or undue pressures about optional programs. Everything was above board and transparent. When it came time to take delivery everything was prepared just as expected...again no surprises. Lastly, this vehicle has lots of technology that neither my wife or I were familiar with. Mr Taylor was very helpful with all aspects of the acclimation process. We drove away with both phones synced and not intimidated by all the new technology afforded with our new Buick. We're hard to please and we came away very pleased. You would do well to give these folks a chance to make you as happy as we are with our new Buick.....Great job Reggie and Betty..We'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been dealing with this Dealership for the past 16...

By Butcho on 3/13/2013 at 2:21 PM. Helped by Sales & Service Personnel..

I have been dealing with this Dealership for the past 16 years. Is this Dealership perfect? No. But it is Very Good? One of the best I have ever dealt with. I am 63 and have owned more than 30 vehicles and overall have probably had as many bad as good experiences with various dealerships over the years. I am glad Bill Roberts Buick/ Chevrolet made it through the recent mini Depression. They have always made an effort to work with and for me. Life being what it is my experience could change the next time I go in but I very much doubt it. No one is perfect. Including me. Does the Sales Department try to make the buying experience pleasant? Yes! Is the Service Department Top Notch? Yes! As far as Dealerships go in my opinion Bill Roberts is about as good as it gets.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made the process simple and easy. Everyone was very...

By jw7231 on 2/16/2013 at 2:56 AM. Helped by Mark Roberts & Monte Gann.

They made the process simple and easy. Everyone was very friendly and knowledgeable. Monte took at least an hour to explain the features of our new car and answer any questions we had. The dealership looks great with the new update. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just purchased a new 2012 Chevy Cruze Eco from Bill...

By mbrady24 on 2/14/2013 at 5:09 AM. Helped by Lindsay Taylor.

I just purchased a new 2012 Chevy Cruze Eco from Bill Roberts Chevrolet. This was a big transition for me as I had never had a new car/car payment before. I decided to go ahead and trade in my Jeep Liberty for the Cruze. My nerves were put at ease after talking with salesman, Lindsay Taylor. He was a very sharp guy who knew what he was talking about. He helped me feel comfortable during the whole process. I now have a new car, and I couldn't be more excited! The staff at Bill Roberts was a joy to work with; so, with that being said, I would definitely recommend this dealership to anyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They went to a lot of trouble to get the exact car I...

By mbhouston on 2/3/2013 at 2:31 AM. Helped by Craig Preston.

They went to a lot of trouble to get the exact car I wanted -- engine, transmission, options, and color (2013 Sonic 1.4 Turbo, six-speed stick, aluminum wheels, metallic blue). Very prompt, very courteous, kept me fully informed and had everything ready when I came in from out-of-state to make the purchase. Well-worth the trip.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased several vehicles from Roberts Chevorlet...

By jamesholt on 1/16/2013 at 3:37 PM. Helped by Reggie Taylor.

I have purchased several vehicles from Roberts Chevorlet and Reggie Taylor over the years and even though I live 50 Miles away and have several dealers much closer, I away get the best price and prompt, courtious service. Reggie makes every effort to make the customer happy. Bryan Holt

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our family has purchased at least 5 vehicles from Reggie...

By Angieowen on 1/15/2013 at 2:42 AM. Helped by Reggie Taylor.

Our family has purchased at least 5 vehicles from Reggie Taylor with Bill Roberts Chevrolet in Bolivar, MO. Since our 1st purchase in 2004 Reggie has always been honest dependable & trustworthy. We have gone to other dealerships but have never been 100% satisfied nor confident for several reasons. When dealing with Reggie he always takes to time to know what our needs and wants are...and has always gone above and beyond. I can honestly say, I refer anybody/everybody I can to him and I will personally only deal with him and Bill Roberts for any future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just had the best experience ever buying a car. Greeted...

By bybkat on 1/14/2013 at 9:22 PM. Helped by Reggie Taylor, Mr. Wilson.

Just had the best experience ever buying a car. Greeted in the lot, Sales man "Reggie" was awesome.. Mr. Wilson finance was superior... Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reggie Taylor was a recommendation from a friend. He was...

By khl868s on 1/14/2013 at 4:17 PM. Helped by Reggie Taylor.

Reggie Taylor was a recommendation from a friend. He was very friendly and informative. He worked with me to get the best deal possible. I never felt neglected as a customer. Bill Roberts had very quick service and seems very trustworthy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The two gentlemen that we dealt with, treated us like...

By DLehr on 1/12/2013 at 3:30 PM. Helped by Reggie Taylor and Bill Roberts IV.

The two gentlemen that we dealt with, treated us like family. In this day and age this is a quality not usually found in sales. They made our decision easy when it came to purchasing our new truck!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have recently had two exceptionally good exeriences...

By dstrader on 1/2/2013 at 9:08 PM. Helped by Rick Hagar/Keith Combs.

I have recently had two exceptionally good exeriences with service at the Bill Roberts dealership in Bolivar MO. 1st Mr. Hagar troubleshot my son's older Oldsmobile starting problem, gave the appropriate advice and completed the repairs in a timely fashion while keeping my son apprised at each step in the process. On another recent occasion Mr. Combs, body shop manager, was successful in locating a no longer produced part, combining original and acquired parts to repair a seatbelt safety system for my early 90s truck extensing it's life beyond my expectations. We think very highly of the Roberts Dealership; both the sales and service sides!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This is the 3rd time I have taken my truck to Bill...

By RussFoster on 1/2/2013 at 8:43 PM. Helped by Craig Preston.

This is the 3rd time I have taken my truck to Bill Robert's for service and/or repair. The service staff is always friendly, completes the work in less than a day, and I'm typically pleasantly surprised at the low cost of repair and parts when compared to other places I've used. I would highly recommend Bill Roberts and will continue to have my truck serviced there as needed.

I would recommend this dealer.