Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.3  
Service
3.1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Disappointed 2018 Ford user.

By darrel on 6/21/2019 at 11:25 PM. Helped by Don't know the employee name.

Made a appointment to get the noise in my front wheel checked. The noise was present for two days but this morning when I was driving to the dealer I did not hear the noise. I made the mistake of being honest with the young man.He said that it did not make the noise they could not fix it. Since I will be going out of town soon I said can you check it. He gave me this stare. I said "No problem I will take it take it to another Ford Dealer. I purchased the car from Corwin but this is probably my last visit.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expedition

By George,B on 6/21/2019 at 3:44 PM. Helped by Kyle Newsom.

We were looking for a bigger vehicle for our family and Corwin had the right fit for us. Kyle Newsom met us on the lot as we were looking and we loved his laid back approach as we told him exactly what we wanted and he listened and delivered exactly what we needed! Awesome experience and didn’t take all day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The customer service was amazing at Corwin Ford

By Agammill on 5/14/2019 at 6:29 PM. Helped by Sam Stephens.

Sam Stephens was a great salesman and took his time to help me get the best car for me. He was very patient and friendly.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No Stars

By Jmhec2012 on 6/16/2019 at 5:47 AM. Helped by Chad Skelton.

We purchased a vehicle from Corwin Ford in Springfield, MO three weeks ago and were told we would have the paperwork for our financing and tags within 2 weeks. After several calls to the salesman and the dealership, it has now been 3 weeks and still no paperwork, along with leaving messages during normal business hours with the operator for someone to call us back regarding this issue and no returned calls. The salesman told us he would get new floor mats and a paint pen with the purchase at no additional cost and we were assured these would be delivered to us within 2 weeks as well, still no update on these either. Two days after purchasing the vehicle a text was sent to the salesman asking if there had been a problem with one of the tires not holding air, the response was "just put some air in it, it should be fine." The tire had actually been plugged in an area that cannot be fixed so had to purchase new rear tires as well within a week of purchase. This vehicle is supposedly a certified used vehicle and has been thoroughly inspected so this kind of damage to the tire should have been found. Definitely would not recommend this dealership and we will not be returning.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Zac Boring is phenomenal

By Princessdev04 on 5/25/2019 at 8:21 PM. Helped by Zac Boring, Kyle Newsom, Matt Hilton.

After days of car shopping, meeting Zac was a breath of fresh air. He made my car buying process so simple, fun, and most importantly headache and hassle free! I will definitely be recommending him to all my friends and family who are wanting a new or used vehicle! Thank you Zac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emergency 800 miles from home

By traveler123 on 5/21/2019 at 7:16 PM. Helped by Matt - servise advisor.

I was traveling with a group of people with special needs to Branson when I noticed something leaking from one of my rear wheels. I have a custom made Ford van with a tag axle and 6 wheels and the front rear tire had an axle seal fail. (I believe I have the correct wording.) My husband had numerous contacts with Matt, the service advisor we worked with. They were able to work out a time for me to stop and have the fluids checked in the differential; the fluids were full but it was obvious that there was a leak of some sort. The wait was short and very comfortable. I'm sorry I didn't catch the name of the young man who checked us in but he was very accomodating to us. We left with no charge and a free bottle of fluid in case. As we continued it appeared to me the leak got worse and I was concerned about safety so back to Matt who set up a early appointment to have the seal replaced. I was able to leave Branson and everyone, have the van repaired, even a new bearing found for the 2002 van and still be back in Branson by noon. I so appreciate the kindness, understanding and willingness to help us out. It is encouraging in today's society to meet people and businesses willing to help. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick was awesome!!!

By MJWray on 5/3/2019 at 3:57 PM. Helped by Rick Richardson, Dave.

Rick Richardson was a DREAM to work with. He gave us the best deal head on and heightened the experience with his help and kindness! This was my first time buying a car and he made the entire process fun and easy. Would definitely recommend him!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Just ask for Darold

By Ford Truck Owner on 4/18/2019 at 12:11 AM. Helped by Darold Henderson and Dave Trevarthen.

What a great experience! We give 5 stars to our salesman - Darold, and another 5 stars to the Dealership. We drove about 2 hours to look at a certain truck that was advertised on their web site. It didn't match our expectations after the test drive - nothing wrong with the truck, it was our check off list that didn't match up. Darold helped us find just the right truck. The whole process was stress free, no pressure. We were treated very nicely by everybody and felt Darold did all he could to get us the best price in a very efficient manner. We were equally pleased with the Business Manager, Dave Trevarthen. He completed the paperwork quickly with a very friendly attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Becca on 3/26/2019 at 10:28 PM. Helped by Austin Brown.

Austin was super helpful! Very friendly and made sure we got what we were looking for. We are super happy with our van that we got!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Claw on 3/26/2019 at 10:45 PM. Helped by Samuel Stephens.

They were very helpful and very professional. Grade A customer service. I would recommend them to all friends and family. Very polite and professional dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

They listen to you!

By A Bolen on 3/26/2019 at 1:48 AM. Helped by Devin Ketelsen.

They listened to our needs and got us the right truck for the money. Be sure and ask for Devin Ketelsen when buying a vehicle. He's awesome!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you, Corwin!

By qianliu on 3/23/2019 at 10:05 PM. Helped by Kent.

Our salesman, Kent, was very friendly to us and helped us make the decision to buy a car we need. Thank you, Kent! We really appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By raymondcerceo on 3/16/2019 at 7:51 PM. Helped by Paul.

Great sales staff! Paul our salesman helped us get the deal we wanted on a new vehicle. Along with the owner of the dealership. We would definitely recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rsy in Service is Great

By Jimbo on 3/12/2019 at 7:57 PM. Helped by Ray, Service.

About 2:00 PM 1/3/2018. my 2013 Ford Focus stalled in a Springfield medical center parking lot and refused to move even after being jump started. I found myself stranded in Springfield late Thursday Afternoon 50+ miles from my home in Lebanon. My car was first jump started and later transported to Corwin Ford via tilt-bed truck and delivered to the Corwin Ford Service department about 4:00 PM on a busy Friday afternoon. Seconds after arriving, I was introduced to Service Advisor Ray. I was told that Ray would take good care of me. After a couple seconds, Ray came up to me and asked that I help him fill out some paperwork to get the ball rolling. Fortunately, I had my registration and insurance information and vehicle mileage in my pocket. After filling out the work order, Ray asked me if I had a ride home (I didn't) and requested that I wait a few minutes in the waiting area. Shortly, very shortly, Ray approached me and told me they had a 3 pronged approach to my stalled Focus:1st they were going to have a service tech read the codes and see if he could diagnose the problem; 2nd they were checking in the parts department to see if they had a TCM in stock because they already suspected a TCM problem; 3rd, they were working on getting me lined up with a car rental agency if I should need to rent a car to get home. (I was thinking a rental car is going to be very expensive) From the waiting area, I watched Ray dash here and phone there for about 20 minutes before he walked over to the waiting area and told me as follows: the TCM was defective, Corwin doesn't have a TCM stock but will have one in the morning, and finally, Enterprise car Rental would be picking me up shortly and providing a rental...oh yeah, Ford would pick up the rental cost. I was not only pleased, I was very pleased. About 1 1/2 hours after watching the tilt-bed driver dump my Focus behind Corwin Ford, I was smiling and driving a 2018 Ford Fusion Titanium to my home...no charge to me. The Fusion Titanium turbo was a very nice ride, but its 18 inch tires were noisy and harsh..., but no charge to me. Friday afternoon about 2:00 PM , Ray call me in Lebanon and told me my car was repaired and ready to pick up. About 3:00, I dropped my Fusion rental at Enterprise and they gave me a ride up to Corwin Ford.. As promised, My beloved Ford Focus was repaired, warranted once again rendered ready to roll. Summary: Ray and the Corwin service crew hit the spot. My 2013 Ford Focus has been a problematic vehicle because of its transmission/clutch/TCM problems, but the misery has been cheerfully abated by the very good warranty service in Lebanon by Lindsay Ford and by Corwin Ford in Springfield . Ray of the Corwin team stands out as a spark-plug of a great Ford service organization. Corwin and Ford are fortunate to have a talented, seasoned, people-guy like Ray playing on the he Corwin team. Corwin gave me great warranted service. I recommend Corwin Ford to my friends and co-workers....see Ray in the service department if your Ford is broke.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like family.

By Silk on 3/2/2019 at 2:12 AM. Helped by Athony Frazier and Mr. Gary..

It took several hours and painstaking efforts on the part of the staff but they finally got me approved for a great price and the car is a beauty.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Ford dealership there is!

By Ryan on 2/27/2019 at 9:06 PM.

From sales to service it has been bad on top of bad. I tried to buy a F-150 quad cab 5.0 from them. I told them what I needed for my trade in and how much I needed my monthly payment to be. After 4 hours and 4 test drives I decided to get the extended cab they showed me on the first test drive. KBB says my truck is worth $20,000 they offered $14,000. I said I needed a car payment of $350 they came back with $698! After 4 hours of totally wasting my time I asked for my keys to go to the next dealership before they closed. The sales person says "I put $1000 in savings tickets on this deal that we only get so many of a month so when you come back don't be surprised if the price is higher". I advised I will not be purchasing anything from them. Fast forward... I purchased a truck from another dealership and it is having issues with a rattle when you let off the gas. I looked for a Ford dealership to take it to since it is under factory warranty. Corwin had good reviews for their service department so I thought I would give that side a try. It is also my local dealership so it would be nice to go there for the closeness. I took my truck up there at 7 am they had it most of the day and called about 4 p,m saying it was fixed. I go to pick it up and when they pulled it around the rattle is happening every time he lets off the gas. I advised it wasn't fixed and that the same issue it still there. I drive it through the parking lot and he points me back to the garage. He said he heard it loud and clear and that with the windows up he couldn't. He advised we need to talk to the tech about it. The tech advised he drove it that morning and heard the rattle and performed the TSB Ford recommends to fix the issue and since it didn't fix it they would contact Ford to see what to do next. I called them after 2 days and left a message to call me back. 2 days later they still hadn't called so I called and left another message after 2 more days still no contact from them so I called Ford Corporate office. The had a regional manger call me the next day. She advised she had talked to Corwin and they told her they were never able to get the issue replicated and that the issue is normal for the vehicle. I told her the story of what happened when I picked the vehicle up and advised they outright lied to her. WHY WOULD THEY LIE??? All I want is to get my truck fixed (a TSB would not be out if it was normal for the vehicle) and they are hindering me from doing so by lying to their Corporate company. I will never try to do business with them again and it is my goal to make sure no one I know purchases anything from them. Literally the worst experience trying to buy and fix a vehicle that I've ever had in my life. You've been warned!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Experience

By pa1ea on 2/26/2019 at 4:12 PM. Helped by Alex Burkard.

Our sales rep Alex did a great job helping us find the vehicle we wanted. He allowed plenty of time to ask questions, compare the different options available to include further customization of a vehicle to exactly what we wanted. He has been available for further questions even after the sale and truly seems invested in taking care of the customer. Best vehicle buying experience I've had so far!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bassboat man on 2/25/2019 at 11:39 PM. Helped by Rick Richardson. Dave T and the general manager.

This was the best auto dealer I have ever purchased a vehicle at. The salesman,finance and manager were prompt, knowledgeable and fun to work with. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and Happy

By trucktim123 on 2/8/2019 at 12:19 AM. Helped by Gage Jarrett.

I stop at Corwin Ford in Springfield Mo, looking for a truck for my business and Gage Jarrett help me find what I needed and then made it fit my business . Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

honest and fair

By Happy on 2/5/2019 at 11:34 PM. Helped by Ray Bridges.

I was pleased with the service I received from the service dept of Corwin Ford. I was a little concerned as it was warranty and I thought I may get charged for things I didn't need. Ray Bridges, my service advisor was upfront and honest about the work to be done, when it would be finished, and what I could expect. It was done on time, and the pickup was seamless. Good job!

I would recommend this dealer.