Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.3  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and Fast service. Very friendly atmosphere.

By Dinger on 8/18/2019 at 1:03 PM. Helped by Tom in service, and Jeff Whiles.

The staff was very knowledgeable, friendly, and very easy to work with. My vehicle was done on time, and the pricing was very competitive on the work I had done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch dealership!

By Shane Long on 8/7/2019 at 7:11 PM.

Great customer service, no hassle sales approach. They offer the best price and incentive programs available to provide a fast and easy purchase. We purchased two cars in less than 30 days. Both purchases were fast, easy and honest upfront pricing.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Business office

By UuuuUuuuFfg1?gffe on 8/6/2019 at 8:14 PM. Helped by Business office.

It took 23 days for them to get our title to us and they had our money 7 days after our deal. We had to pay a $25.00 late fee and they said twice they would pay it and never did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By 08uniform on 8/1/2019 at 9:57 PM. Helped by Alejandro Nunez.

Purchased pre-owned 2016 Explorer, worked with Alejandro Nunez, Rich, and Matt, couldn't be more pleased with treatment received! Very knowledgeable, friendly, and helpful in making decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really cares about the best deal for you

By LaWana on 7/26/2019 at 6:42 AM. Helped by David Stubbs, Kevin Ross.

They really seem to care about making the best deal for their customer. Making sure to see what we wanted plus more. David Stubbs our salesman was very professional and worked hard for us. Kevin Ross showed us more than one finance option and explained it so we could make the best decision. We bought our new truck and are very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very rewarding

By Happy Lincoln oweners on 7/17/2019 at 8:03 PM. Helped by Devin Ketelsen and Matt Hilton.

The salesman (Devin Ketelsen) was very knowledgeable about the vehicles that we look at and gave us plenty of time to make our decision without feeling pressured. And the financial department (Matt Hilton) was very pleasing to work with.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Not what we expected

By Marty on 7/13/2019 at 9:47 PM. Helped by Kyle.

We purchased our Dodge Durango from them 2 weeks ago. We received the paperworks by mail today just to find out we now have to pay taxes for registration and license when we were told they were included in the loan. Our monthly payment it's not what we talked about with the salesperson at the time. One last thing, after a week from the purchase, the engine lights came on and now we have to bring it back to them to check it out. Not happy at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and fast

By Jaz on 7/7/2019 at 8:38 PM. Helped by Paul S.

Paul S was my salesmen and he was great he found me the perfect car for the price I was looking for. I was in and out in about 2 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul S. Rocks at Corwin Ford Springfield

By PittsFamily2015 on 7/6/2019 at 10:36 PM. Helped by Paul Spitz.

Paul was able to work with us to keep us in our price point with the high quality that Ford offers. Paul stayed with us through the entire process of changing our minds. Handled all the curves that I could throw which kept us focused on the great purchase. Thank you to Paul and the crew at Corwin Ford of Springfield MO.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service center isn’t about service

By Mike Woodrum on 6/30/2019 at 2:28 PM. Helped by Don’t remember any names I dealt with especially after so many of them trying to insult my intelligence..

Went in for a so called express oil change that took over three hours to start my car the next morning and find check engine light on.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Disappointed 2018 Ford user.

By darrel on 6/21/2019 at 11:25 PM. Helped by Don't know the employee name.

Made a appointment to get the noise in my front wheel checked. The noise was present for two days but this morning when I was driving to the dealer I did not hear the noise. I made the mistake of being honest with the young man.He said that it did not make the noise they could not fix it. Since I will be going out of town soon I said can you check it. He gave me this stare. I said "No problem I will take it take it to another Ford Dealer. I purchased the car from Corwin but this is probably my last visit.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expedition

By George,B on 6/21/2019 at 3:44 PM. Helped by Kyle Newsom.

We were looking for a bigger vehicle for our family and Corwin had the right fit for us. Kyle Newsom met us on the lot as we were looking and we loved his laid back approach as we told him exactly what we wanted and he listened and delivered exactly what we needed! Awesome experience and didn’t take all day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The customer service was amazing at Corwin Ford

By Agammill on 5/14/2019 at 6:29 PM. Helped by Sam Stephens.

Sam Stephens was a great salesman and took his time to help me get the best car for me. He was very patient and friendly.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No Stars

By Jmhec2012 on 6/16/2019 at 5:47 AM. Helped by Chad Skelton.

We purchased a vehicle from Corwin Ford in Springfield, MO three weeks ago and were told we would have the paperwork for our financing and tags within 2 weeks. After several calls to the salesman and the dealership, it has now been 3 weeks and still no paperwork, along with leaving messages during normal business hours with the operator for someone to call us back regarding this issue and no returned calls. The salesman told us he would get new floor mats and a paint pen with the purchase at no additional cost and we were assured these would be delivered to us within 2 weeks as well, still no update on these either. Two days after purchasing the vehicle a text was sent to the salesman asking if there had been a problem with one of the tires not holding air, the response was "just put some air in it, it should be fine." The tire had actually been plugged in an area that cannot be fixed so had to purchase new rear tires as well within a week of purchase. This vehicle is supposedly a certified used vehicle and has been thoroughly inspected so this kind of damage to the tire should have been found. Definitely would not recommend this dealership and we will not be returning.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Zac Boring is phenomenal

By Princessdev04 on 5/25/2019 at 8:21 PM. Helped by Zac Boring, Kyle Newsom, Matt Hilton.

After days of car shopping, meeting Zac was a breath of fresh air. He made my car buying process so simple, fun, and most importantly headache and hassle free! I will definitely be recommending him to all my friends and family who are wanting a new or used vehicle! Thank you Zac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emergency 800 miles from home

By traveler123 on 5/21/2019 at 7:16 PM. Helped by Matt - servise advisor.

I was traveling with a group of people with special needs to Branson when I noticed something leaking from one of my rear wheels. I have a custom made Ford van with a tag axle and 6 wheels and the front rear tire had an axle seal fail. (I believe I have the correct wording.) My husband had numerous contacts with Matt, the service advisor we worked with. They were able to work out a time for me to stop and have the fluids checked in the differential; the fluids were full but it was obvious that there was a leak of some sort. The wait was short and very comfortable. I'm sorry I didn't catch the name of the young man who checked us in but he was very accomodating to us. We left with no charge and a free bottle of fluid in case. As we continued it appeared to me the leak got worse and I was concerned about safety so back to Matt who set up a early appointment to have the seal replaced. I was able to leave Branson and everyone, have the van repaired, even a new bearing found for the 2002 van and still be back in Branson by noon. I so appreciate the kindness, understanding and willingness to help us out. It is encouraging in today's society to meet people and businesses willing to help. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick was awesome!!!

By MJWray on 5/3/2019 at 3:57 PM. Helped by Rick Richardson, Dave.

Rick Richardson was a DREAM to work with. He gave us the best deal head on and heightened the experience with his help and kindness! This was my first time buying a car and he made the entire process fun and easy. Would definitely recommend him!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Just ask for Darold

By Ford Truck Owner on 4/18/2019 at 12:11 AM. Helped by Darold Henderson and Dave Trevarthen.

What a great experience! We give 5 stars to our salesman - Darold, and another 5 stars to the Dealership. We drove about 2 hours to look at a certain truck that was advertised on their web site. It didn't match our expectations after the test drive - nothing wrong with the truck, it was our check off list that didn't match up. Darold helped us find just the right truck. The whole process was stress free, no pressure. We were treated very nicely by everybody and felt Darold did all he could to get us the best price in a very efficient manner. We were equally pleased with the Business Manager, Dave Trevarthen. He completed the paperwork quickly with a very friendly attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Becca on 3/26/2019 at 10:28 PM. Helped by Austin Brown.

Austin was super helpful! Very friendly and made sure we got what we were looking for. We are super happy with our van that we got!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Claw on 3/26/2019 at 10:45 PM. Helped by Samuel Stephens.

They were very helpful and very professional. Grade A customer service. I would recommend them to all friends and family. Very polite and professional dealership

I would recommend this dealer.