Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first Lexus

By lastyf on 6/24/2019 at 2:18 PM. Helped by Kery Spinabella, Austin.

This is the third time I've purchased a new car and though I had no complaints about the first 2 dealers they did not compare to my experience at Reliable Lexus. I bought a ES350 AWD and Kery Spinabella was the man who helped me find "the one". He was very helpful and knowledgeable and was not pushy. I think he knew I was hooked! He followed up the sale with calls to my home to make sure everything was going well. Appreciate it. On the business end Austin was also a pleasure to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer

By Suzeek on 5/29/2019 at 5:52 PM. Helped by Cole.

I’ve personally never been to a car dealership before and people that I know told me horrible things about them, so when I went in I felt like they would just try to sell me one of the first few cars that they would display for me. But it was more that that, we went through so many cars and Cole asked me all sorts of questions to narrow the perfect car for me and it felt like he really listened. He made sure I felt comfortable and walked all the cars that were in the range that I was looking for. Answered all my many questions I had. As we looked through all the cars I didn’t find the one I was looking for. I started heading inside to call it a day, and then a manager comes up to us and mentions that there is a car that just pulled into the garage and said he thinks it’s exactly what I was looking for. I just couldn’t believe it and it did turn out to be exactly what I was looking for. I’m so thankful for the experience and now I have a positive outlook on dealerships and all the people that work there. Thank you Cole & Reliable Lexus!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fabulous

By CheerMonkey on 5/28/2019 at 3:02 PM. Helped by Eric Blankenau.

I found Eric Blankenau to be extremely helpful and knowledgeable. I also found him to be very upfront and trustworthy. It was a pleasure to deal with him, I look forward to our next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Pleased on 5/22/2019 at 3:41 PM. Helped by Ken Olson.

We recently leased a 2019 Lexus ES 350 with Reliable Lexus. Ken Olson worked with us to select the perfect vehicle and lease/purchase options. We couldn't be happier with the experience or the car. We definitely recommend Ken and this dealership to anyone in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Car, Great Salesman

By Stacey Springfield, MO on 5/21/2019 at 8:32 PM. Helped by Dustin Sullins.

We had a great experience purchasing our Lexus RX 350 from Dustin Sullins. Very easy to get along with and we are very satisfied with the vehicle. We appreciate his dedication and glad he found the perfect car for us. Great and friendly team to work with. -Stacey Springfield, MO

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased

By SUV owners on 5/16/2019 at 12:43 AM. Helped by Kery Spinabella and Dustin Sullins.

We found Kery Spinabella and Dustin Sullins to be very upfront and honest in dealing with us. They spent lots of time with us and answered multiple questions. They were very knowledgeable about the RX 350.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ryan V on 5/14/2019 at 9:16 PM. Helped by Kery Spinabella, Anthony Frohock.

Had a great experience with Kery Spinabella and everyone from Reliable Lexus. The sales process was very simplified with Kery guiding us in the purchase process. Finance was very easy and wasn’t pushy. Thank you Anthony & Kery for a great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lexus is a great car.

By JV on 5/11/2019 at 2:27 PM. Helped by Ken Olsen.

I felt they low balled my trade in. I ended up selling my own car. The sales person explained the features of the car, then located the car with the color and features we wanted. Dealership always friendly and clean. Service for the past 18 years has been very efficient and professional. We live 120 miles away and they have always had a loaner car for us plus always washed our car before we picked up our car after the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy buying experience and top notch service

By Ryan on 4/24/2019 at 2:47 PM. Helped by Kery Spinabella.

Reliable Lexus has been great to work with on multiple occasions. Kery Spinabella is a great advisor, and will work hard to earn your business. Service after the sale is also top notch, with loaner vehicles and good availability. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Patty on 4/15/2019 at 10:42 PM. Helped by Kery Spinabella.

My purchase of a new 2018 Lexus was surprisingly smooth. Kery Spinabella found the exact vechicle I wanted and made sure I was familiar with all options before I left the dealership. I felt I paid a reasonable price and was given a reasonable price for my trade. Kery has followed up several times after the sale. Overall a good buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Loyal customer

By Kathy 123 on 3/31/2019 at 2:49 AM. Helped by Dustin Sullins.

This is the second Lexus we've purchased from this dealership. Both experiences were very positive and today, Dustin Sullins did a GREAT job of helping us purchase a car I just love! He was very patient as I tried to decide which car to buy and so helpful at making detailed comparisons between the two. I am a loyal, customer and enjoy the great service I've always received here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By jodimel on 3/20/2019 at 9:30 PM. Helped by Kery Spinabella.

This is our second Lexus, bought at this dealership. Everyone at Reliable Lexus is spectacular. We bought this car from Kery Spinabella, and we highly recommend him. He made the entire "buying process" so easy and less stressful. He's honest, spends all of the time you need, follows up, and has a good sense of humor. We will buy from him again. You will also appreciate the service department. They are the best! Really pleased with this dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Vehicle Purchase

By Paula on 3/2/2019 at 1:33 PM. Helped by Kery Spinabella.

Great experience working with Kery Spinabella! He follows up after the sale and willing to help you with technical questions and how to! Love my new 4 Runner!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales and service

By Tammiep on 2/22/2019 at 8:47 PM. Helped by Kerry spinabella.

We have bought from reliable Lexus we are repeated customers we are very happy easy to buy a vehicle no hassle always checks on us after we bought the vehicle always there to help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of preowned Lexus

By Victorialane on 1/15/2019 at 2:18 PM. Helped by Kery Spinabella.

I Was looking for specific preowned Lexus. Kery Spinabella called with the perfect vehicle. I purchased a preowned but was treated like I purchased new Vickie Sims

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased my 2018 LC 500 at Reliable Lexus

By Bruce's LC on 12/13/2018 at 3:28 PM. Helped by Kery Spinabella.

I thoroughly enjoyed my car buying experience with Reliable Lexus. My sales consultant, Kery Spinabella was very professional, courteous and answered all my questions regarding the LC. He arranged getting my car window tinted and ensured the car was in impeccable condition when I drove it home. If there were a 10 star rating, I would give Kery and the dealership a 10!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By HC on 12/9/2018 at 12:52 PM. Helped by Dustin The technology specialist who was very helpful as well..

Kerry was a great guy to work with. Explained everything in a concise and friendly manner. Interjected a few personal comments, we have bought cars from him previously and I was interested and how his family was doing. Never in a hurry. Just a great guy to buy a car from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 ES300 Hybrid

By Rhoadhog on 11/27/2018 at 11:33 PM. Helped by Kery Spinabella.

We purchased our car in September. Kery was our salesman and he did a great job with the details of the sale as well as explaining features of the car. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific service

By Lexusfan on 11/27/2018 at 12:41 AM. Helped by Kery Spinabella.

We have been customers of Reliable for several years now and have always been impressed by the quality and professionalism of the staff. Kery Spinabella is top-notch and provides service after the sale.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price

No Sale, But a good experience!

By dmoore40122 on 10/20/2018 at 7:49 PM. Helped by Adil Mahmoud, Ken Olsen.

While I ultimately bought a used Lexus ES 350 elsewhere, my experience with Reliable Lexus of Springfield was excellent! My Sales Rep Adil Mahmoud did everything you could ask for in trying to help me. In the end it boiled down to a limited inventory and higher prices which sent me to Kansas City to buy my car. I do intend on using Reliable for my Certified Warranty Service and look forward to dealing with Adil in the future!

I would recommend this dealer.