Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great deal !!

By Mike on 5/12/2019 at 11:30 PM. Helped by Vince Hamilton.

Best deal we’ve ever made on a vehicle!! Great experience, would definitely buy from Thompson again n the future Thank you to our salesman Vince Hamilton!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was very easy to look a the cars and the salesperson good

By Booby on 4/23/2019 at 2:28 PM. Helped by David Howard.

It was very easy to see the cars and make my decision and the salesperson was very helpful in showing the car and all that goes with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2 Vehicles 30 days

By tricke on 4/23/2019 at 1:58 PM. Helped by David Howard.

My wife and I have purchased two vehicles in the last 30 days from Thompson, salesman David Howard. A new 2019 Buick Enclave and a certified 2018 Buick Lacrosse. We found the dealership and salesman to be very professional, easy to work with and very fair with the trade in allowance and overall negotiation of the deals. We will definitely recommend Thompson GMC and David Howard to friends and relatives.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Car and Another Great Experience

By Don on 4/15/2019 at 2:41 PM. Helped by Jayce Brinkley, Anthony Jesse, Layne Lynch.

Second car we purchased from Thompson. For the second time we have traveled from Kansas City area to purchase a car from Thompson. Like before, tried to make a deal in KC, but the sales personnel were aggressive, the inventory lacking, pricing high, and lack of full disclosure of pricing. Made the deal over the internet/phone and traveled to Springfield. The dealership was busy, so it took a little longer to complete the deal than the first time, but they took good care of us and never lost track of us. Overall experience as good as the first time. Probably do it again when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Traveled 3 hrs both ways and it was totally worth it!

By Jeep for life!!! on 3/31/2019 at 1:48 AM. Helped by Vince Hamilton , mike wood.

Vince Hamilton was great to talk with and helped us get the best Jeep in a 500 mile radius! And the best price also! The owner came by to say thank you for traveling so far to buy from them... it was so nice to feel like they really cared!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing Buying Experience

By Dazze on 3/29/2019 at 9:03 PM. Helped by David Howard - Anthony Jesse.

This is new car #8 for us . We felt comfortable with everyone there - and ended up with a car we love. Can't say enough good things about this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thompson

By Momcar on 3/21/2019 at 1:08 PM. Helped by Jeffrey H.

Good deal and great salesman, Jeffery H. Got a few things fixed. No pressure. Nice facility. Would definitely recommend to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Eager to help, no pressure!

By King3 on 3/13/2019 at 9:03 PM. Helped by Andy.

After researching online we decided to go to the Thompson dealership to look at a few of the used vehicles in person. The selection was great and the price was better than the competitors in town. Andy was wonderful! His approach was friendly and helpful and he did not pressure. He was able to answer our questions and provide wonderful customer service. Very happy with our experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, courteous, no pressure!

By Chris on 2/19/2019 at 4:13 PM. Helped by Andy and Anthony.

I had an amazing experience at Thompson Sales. Andy was the perfect salesman: kind, thoughtful, patient, NO pressure, and answered all of my questions easily. I would recommend him to anyone and everyone! Anthony helped with the financial end of things and was extremely helpful as well. Both are terrific!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great car-buying experience.

By MitchB on 2/9/2019 at 5:43 PM. Helped by Jace Brinkley.

When we determined that we were serious about trading up I did what I usually do and researched our options online. I was immediately inundated by emails and calls from multiple dealerships. Thompson’s stood out from the crowd by providing me links and contact information, and then leaving me to follow up with them. No high pressure, no harassing, but ocassionally touching in to offer assistance. Their website was great and they had the best inventory and pricing I found in the entire area. Jace Brinkley, our salesman, was very helpful and handled the entire purchasing process smoothly and professionally. I highly recommend Thompson Sales and Jace if you’re looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Dodgenu on 2/4/2019 at 3:29 PM. Helped by Vince Hamilton, Layne Lynch.

I am a 51 year old cynic and lifelong pessimist so I have always been leery of the big dealerships, but I found a truck similar to what I was looking for at Thompson Buick GMC Cadillac and started asking questions. I got good information and decided to go for a test drive and I am really glad I did. Vince was extremely helpful and informed and didn’t try to show me anything that I was not interested in or out of my price range. From the very start the service was very personal and everyone was phenomenal to deal with. I would highly recommend them for your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Satisfied customer

By Goandmo on 12/19/2018 at 11:55 PM. Helped by Vince Hamilton.

Very friendly sales people. My salesman was Vince Hamilton and he handled my transition like a true professional. I highly recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aim To Please

By lgkmy on 12/16/2018 at 3:38 AM. Helped by Jace Brinkley, Mike Wood.

In August, 2018 we purchased a 2018 Encore Preferred thru the on-line service with Jace Brinkley. Our son worked with Jace, and then informed us we had the right salesperson to work with. All that was left for us to do was take check in hand and pick up our new Buick, which had been "pulled up front" waiting on us-along with Jace! In December, 2018 our car was totalled in a wreck. After settlement with our insurance company, who was also very accommodative, we contacted Jace with our predictument. 3 days later we drove away in our 2019 Encore which had been "pulled up front" waiting for us. Jace and Mike Wood worked with us in both a business and compassionate manner. We paid just under $3000 more than we paid for our 2018 Encore 5 months prior! This is an amazing team at Thompsons!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By cooksey610 on 11/30/2018 at 12:45 AM. Helped by Vince Hamilton.

My husband and I bought a car from Vince Hamilton and were so pleased with the wonderful experience and customer service we received not only from Vince but from everyone we encountered at Thompson Sales. Highly recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car!

By carter1975 on 11/10/2018 at 4:18 PM. Helped by David,Howard.

I just bought a Cadillac XT5 from Thompson Sales. My salesman David Howard was very helpful in getting the best deal for me. Everyone was very friendly and helpful. I love my new car! I would recommend anyone looking for a car to check them out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience !!

By Cindeejo on 11/5/2018 at 10:04 PM. Helped by David Howard, Adam Ragan.

David Howard was awesome, and Adam (finance) was great too.. no hassle, easy to deal with. Took care of everything with no hassling! I will be back, thanks guys for taking care of me .. Cindy Underwood

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Place to buy from

By Joey714 on 10/26/2018 at 3:13 PM. Helped by Vince and Anthony.

This is my second vehicle I have purchased from Thompson and I am sure it won’t be my last. I worked with Vince Hamilton in sales and he went above and beyond to help me find what I was looking for (even after changing my mind a couple times).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second car we have purchased!

By ron on 10/23/2018 at 8:56 PM. Helped by Jamie Dickinson.

This is the second new Buick we have purchased from Jamie, he is a true asset to the Thompson Sales staff. He goes above and beyond to make sure we have the very best experience possible, we are customers for life. Thompson's has our business!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

They were very accommodating to all questions

By Happyjack on 10/13/2018 at 2:53 PM. Helped by Vince.

Being an out of state buyer wanting to buy outside of the rust belt Vince did all he could to to see I had all the information that I needed to be confidant to make the trip. He got me extra video and answered all questions in a timely manner. This is not your average dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most EXCELLENT car buying experience we have ever had!

By JDR on 8/6/2018 at 8:38 PM. Helped by John Bryant and Mike Wood.

We have always hated the 'car shopping' experience. That is until we stopped at Thompson. We were not attacked the minute we stepped out of our car. We weren't pressured in any way. This was THE most pleasant car shopping experience we have ever had. John Bryant was exceptional! He was personable, polite, and NOT pushy. At first when we couldn't make the deal, he informed us that he would keep in touch with any changes. He was not a bother at all. When he called, it was to tell us of a change. We went in and he still was not pushy at all. Mike Wood was also very, very helpful and personable in getting the paperwork through. We were educated on the vehicle we purchased and told to call if we had any questions whatsoever. We will go to Thompson for any future purchases. Thank you John, Mike, and Thompsons!!!

I would recommend this dealer.