Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't have asked for a better experience!

By Holli on 6/13/2019 at 1:27 PM.

We originally wanted to simply test drive a vehicle. We were on the fence about what we wanted and were just planning on looking. I contacted JR via email and let him know what car we were interested in. He had the car pulled up front and ready for us to drive when we got there. JR was so knowledgeable and answered all of our (many) questions. We ended up finding another car and even though it was getting late he grabbed the keys and let us take it for a spin. We never felt pressured or rushed and he was such a pleasure to deal with that we ended up buying right then and there. If you are like me and dread car shopping because of the typical "high-pressure salesman" then I would suggest you contact JR. The whole process was so easy and quick that I still can't believe I have a brand new car sitting in my driveway! Thank you so much JR!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Tyler Markham on 5/29/2019 at 5:18 PM.

Josh was very helpful with anything I needed, he was always able to call or text when I had questions or concerns, and very respectful, if he didn’t know the answer to my questions he would make sure I got the correct answer. Overall a great experience buying cars with Josh and looking at other cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service crew

By STARSVIEW on 5/9/2019 at 5:43 PM. Helped by Bruce Shepard.

Bruce is great. He does everything he can to help. The service team does a great job in their work. I have never had a problem after a service appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I keep buying cars.

By Ashley V on 5/9/2019 at 1:15 AM.

I have purchased three cars from Josh in the last 2 1/2 years. He's either good at what he does or I have a problem. Either way, I would recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service and experience

By Bellaboss45 on 4/26/2019 at 1:09 PM.

It was our first time buying a car from a dealership and JR made it an absolute breeze for us. He took the fear out of taking the leap of faith and we couldn't be happier with our new (to us) Jetta. Thanks JR for making our first car buying experience an awesome one. We will be back to him for any future VW needs. Furthermore, Bill was awesome. Although it's not ideal to go to a dealership to buy a car on a timeline, that's what my job required and Bill did not disappoint. He was quick, friendly and understanding, and made the financing portion of the deal fly by and I was so appreciative. Thank you Bill and JR!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Noah was awesome.

By Oldlady,pam70 on 4/22/2019 at 7:30 PM.

Hi. I did most of my searching for my new Outlander online with Noah. When I drove to Napelton and met Noah he was wonderful. Was respectful and informative and had a delightful sense of humor. Was extremely knowledgeable on what he was selling. Would buy another vehicle from him if need be! All the people there I dealt with are great. Will recommend to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great visit

By bentwo64 on 4/20/2019 at 2:28 PM.

Met with J. R., closed my lease, Had a great time. Viewed all the new, and used cars and decided to purchase the one that I drive in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, and extremely knowledgeable.

By Kbartkoski on 4/20/2019 at 8:51 PM.

Fantastic experience, answered all of our questions extensively, truly helped us find the best deal for us instead of selling us. 12/10 would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience!

By Madison on 4/19/2019 at 11:32 PM.

Ron Jones was so quick and very helpful!!! I appreciate his hard work. Bill in finance was just as great and was flexible to get me the car I wanted! Recommend 10/10!

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Not satisfied

By alexis.walker214 on 4/19/2019 at 7:22 PM.

I came in because my car was having a shuddering issue every time I slowed down. They replace the air flow system but the problem continue. I came back and sat there for 4+ hrs just to be told there is nothing to be found wrong. Came to a local shop in Texas and was told my transmission was about to died. How did they miss this?!?! After spending a good amount and nothing resolved. Customer service was good though.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By vickie10 on 4/18/2019 at 1:38 PM.

I had service done on my Volkwagen CC Andrew in service was outstanding explained everything that was being done and gave me a timeline for this service, kept in touch with me during and after. While there I also talked to Mike Kanowsky on purchasing a Porsche then Bill Hall in Finance. All of theses people are Highly Professional and I would recommend doing Business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying a new car

By millerca0 on 4/17/2019 at 7:32 PM.

The wife and I have never had an amazing experience in purchasing a new vehicle before in our life, Everyone we talked with was very friendly and answered any questions we asked. Thanks to Ron Jones, Bill Hall and Duane Bliss.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a car.

By capt. caveman on 4/14/2019 at 1:09 AM.

It was like a breath of fresh air dealing with J.R. his knowledge of the products he sells is outstanding. and was very patient while i :waffled" between a couple of used cars they had. overall experience from sales to finance to service has been 5 stars, would give 6 stars if I could

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome place

By shopkins324 on 4/11/2019 at 4:03 AM.

Amazing group of people, thank you for helping me find and purchase the beetle ! I know I’m picky on a few things but they listened to what I wanted .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By sainayar on 4/10/2019 at 6:57 PM.

Mike McCormack is a fantastic service advisor! Always keeps me up to date with my car and how the service is going. Very easy to get along with and I trust his judgment as it relates to my Porsche. He’s going to keep it in tip top condition!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good service

By wilbaby1917 on 4/10/2019 at 12:29 AM. Helped by Bruce Shepard-(5 stars).

Service writers are very friendly and helpful. Being a senior citizen I really appreciate free tire rotation on ladies wednesdays. The guys check to see whats needed for the car and work with you about getting it done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall, oil change, window not going up, protective coating

By lauramckean on 4/10/2019 at 12:02 AM.

The service people treated me with respect and listened to me. The car was done on time. Everything I asked them to do was looked at.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By CHICO1979 on 4/9/2019 at 5:28 PM.

Friendly people and very professional. We were made to feel real welcome., and nobody put any pressure on us for anything. I would buy my next car from Napletons

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service of car

By jennermorris on 4/9/2019 at 3:44 PM.

The service team was very polite and professional. They made sure my issues were resolved quickly. I appreciated their attentiveness to detail and to the issue I was experiencing. They exceeded my expectations and it was very refreshing to have a service team so willing to take care of things the right way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 1st time ever!

By ancraft227 on 4/9/2019 at 3:37 AM.

1st time ever buying from a dealership and having a trade in. They were fairly priced to begin with, gave me a fair value on my trade in, and worked with me to get to a comprmisable price point. Zero pressure what so ever, very laid back and friendly. I've always. een terrified to step into a dealership and they walked me through every concern I had talked me through the process broke down payment and add on options. Highly recommend especially if it's your 1st time and you dont want to get the wool pulled over your eyes like some places. Real honest genuine people, very happy I made the decision

I would recommend this dealer.