Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Failed to take responsibility for cross threading bolts

By Herb 7 on 7/12/2019 at 1:45 AM.

When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but was not discovered until I had to return some months later to replace a faulty EPA filter. This factory warranty filter was serviced by the VW dealer in Frisco Texas and when the sub-frame was removed to replace the filter the cross threaded bolts were observed. I was told to fix this problem it would require a section of the main frame or the car to be replaced at a cost of $4,400. When I contacted the Springfield VW dealer, both the service manager, Derek, and the general manager, Drew, declined to take responsibility for the damage caused while in their shop. So now I am personally responsibility for this repair due to their refusal to make any attempt to make things right.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful

By Danwalch on 7/11/2019 at 11:32 AM.

This place has caused me so much money and stress already. I just bought a used car there three weeks ago and it is already no longer running. When I spoke to Bill Hall, the finance individual, I explained some of the issues my car was having and he told me to reset the transmission notification light....which obviously doesn’t fix the whole fact that my car isn’t running properly and revving up on its own, etc. The used car warranty is actual garbage and doesn’t cover major repairs. I will now spend thousands of dollars more to fix a used car that I even bought for more than it was worth. I understand there are positive reviews for this dealership and that is likely for new cars. What really can go wrong with a brand new car? But, the used car and service sales should be a testament to their character and hopefully will warn people to stay away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with

By Jlindylu on 7/3/2019 at 4:35 AM.

Noah was easy to work with and did his part to get us the exact car we wanted.. Additionally, he was very patient and helpful knowing I was having difficulty making a commitment to a new car/car payment after not having had any payment for some time.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Josh does a good job on following up with customers!

By TL on 6/30/2019 at 12:50 PM.

Josh does a good job of following up with customers and trying to make sure they find what they are looking for in a vehicle. Not pushy!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No plans to buy

By caylee1321 on 6/24/2019 at 11:06 PM.

I have bought vehicles before, and before going to Napleton I went to another dealership. They played the whole back and forth game, and were still over charging for the vehicle based on Truecar. When I went to Napleton it was a complete 180!. Noah came upfront and greeted me, took me back to his desk, and asked me what I wanted. He went through the inventory and told me he had something they were just cleaning I can look at. I had an appointment to get to so he let me take it as my test drive. Told me to come back when I was done with no time expectations. I had no plans on buying a car that day, really wanted to look and test the waters. I did take it to a mechanic and they found a tie rod needed to be replaced. Noah was upfront and said "can do"! We didn't have to haggle over price since Truecar and what they listed were fair, and they gave me more for my trade in then the other dealer offered and more then I expected. We ran through the numbers just to make sure we were both on the same page, and Bam! I was with financing to sign my papers. This was the easiest car purchase I have ever made! Noah was honest and upfront about everything, and he made sure I was comfortable about every step. Noah really made the sale about me, and not about him. I have never seen this before, nor made a purchase same day. I felt so valued with Noah and Napleton that I didn't want to let "my new car" go. I was secretly in love with it the whole time, I just didn't let on. Noah didn't push me to buy it, never made comments about it going fast, or anything. He was very personable and made it a pleasure to buy a car. Who can say that, Noah can!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't have asked for a better experience!

By Holli on 6/13/2019 at 1:27 PM.

We originally wanted to simply test drive a vehicle. We were on the fence about what we wanted and were just planning on looking. I contacted JR via email and let him know what car we were interested in. He had the car pulled up front and ready for us to drive when we got there. JR was so knowledgeable and answered all of our (many) questions. We ended up finding another car and even though it was getting late he grabbed the keys and let us take it for a spin. We never felt pressured or rushed and he was such a pleasure to deal with that we ended up buying right then and there. If you are like me and dread car shopping because of the typical "high-pressure salesman" then I would suggest you contact JR. The whole process was so easy and quick that I still can't believe I have a brand new car sitting in my driveway! Thank you so much JR!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Tyler Markham on 5/29/2019 at 5:18 PM.

Josh was very helpful with anything I needed, he was always able to call or text when I had questions or concerns, and very respectful, if he didn’t know the answer to my questions he would make sure I got the correct answer. Overall a great experience buying cars with Josh and looking at other cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service crew

By STARSVIEW on 5/9/2019 at 5:43 PM. Helped by Bruce Shepard.

Bruce is great. He does everything he can to help. The service team does a great job in their work. I have never had a problem after a service appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I keep buying cars.

By Ashley V on 5/9/2019 at 1:15 AM.

I have purchased three cars from Josh in the last 2 1/2 years. He's either good at what he does or I have a problem. Either way, I would recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service and experience

By Bellaboss45 on 4/26/2019 at 1:09 PM.

It was our first time buying a car from a dealership and JR made it an absolute breeze for us. He took the fear out of taking the leap of faith and we couldn't be happier with our new (to us) Jetta. Thanks JR for making our first car buying experience an awesome one. We will be back to him for any future VW needs. Furthermore, Bill was awesome. Although it's not ideal to go to a dealership to buy a car on a timeline, that's what my job required and Bill did not disappoint. He was quick, friendly and understanding, and made the financing portion of the deal fly by and I was so appreciative. Thank you Bill and JR!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Noah was awesome.

By Oldlady,pam70 on 4/22/2019 at 7:30 PM.

Hi. I did most of my searching for my new Outlander online with Noah. When I drove to Napelton and met Noah he was wonderful. Was respectful and informative and had a delightful sense of humor. Was extremely knowledgeable on what he was selling. Would buy another vehicle from him if need be! All the people there I dealt with are great. Will recommend to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great visit

By bentwo64 on 4/20/2019 at 2:28 PM.

Met with J. R., closed my lease, Had a great time. Viewed all the new, and used cars and decided to purchase the one that I drive in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, and extremely knowledgeable.

By Kbartkoski on 4/20/2019 at 8:51 PM.

Fantastic experience, answered all of our questions extensively, truly helped us find the best deal for us instead of selling us. 12/10 would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience!

By Madison on 4/19/2019 at 11:32 PM.

Ron Jones was so quick and very helpful!!! I appreciate his hard work. Bill in finance was just as great and was flexible to get me the car I wanted! Recommend 10/10!

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Not satisfied

By alexis.walker214 on 4/19/2019 at 7:22 PM.

I came in because my car was having a shuddering issue every time I slowed down. They replace the air flow system but the problem continue. I came back and sat there for 4+ hrs just to be told there is nothing to be found wrong. Came to a local shop in Texas and was told my transmission was about to died. How did they miss this?!?! After spending a good amount and nothing resolved. Customer service was good though.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By vickie10 on 4/18/2019 at 1:38 PM.

I had service done on my Volkwagen CC Andrew in service was outstanding explained everything that was being done and gave me a timeline for this service, kept in touch with me during and after. While there I also talked to Mike Kanowsky on purchasing a Porsche then Bill Hall in Finance. All of theses people are Highly Professional and I would recommend doing Business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying a new car

By millerca0 on 4/17/2019 at 7:32 PM.

The wife and I have never had an amazing experience in purchasing a new vehicle before in our life, Everyone we talked with was very friendly and answered any questions we asked. Thanks to Ron Jones, Bill Hall and Duane Bliss.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a car.

By capt. caveman on 4/14/2019 at 1:09 AM.

It was like a breath of fresh air dealing with J.R. his knowledge of the products he sells is outstanding. and was very patient while i :waffled" between a couple of used cars they had. overall experience from sales to finance to service has been 5 stars, would give 6 stars if I could

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome place

By shopkins324 on 4/11/2019 at 4:03 AM.

Amazing group of people, thank you for helping me find and purchase the beetle ! I know I’m picky on a few things but they listened to what I wanted .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By sainayar on 4/10/2019 at 6:57 PM.

Mike McCormack is a fantastic service advisor! Always keeps me up to date with my car and how the service is going. Very easy to get along with and I trust his judgment as it relates to my Porsche. He’s going to keep it in tip top condition!

I would recommend this dealer.